A Journey as the Story.
A healthcare brand’s unique value proposition is paramount. Communicating that clearly across various areas of medical care and delivery though isn’t simple. Healthcare standards, medical facilities, the range of equipment, follow up services and care programmes can be quite complex to share effectively. So how does a leading healthcare provider go about sharing the nuances and intricacies of its programmes, medical expertise and facilities such that there is easy recall and positive imprint of its brand proposition?
The Sun as Source of Care.
Encircled Hands as Source of Support.
For Parkway Cancer Centre (PCC) it all starts from the sun.
This is the singular visual element in the logo identity of the renowned Singapore cancer centre.
Since 2007, we have successfully adapted the imagery of the sun in a wide variety of communique to represent rays of hope in the journey of cancer healing for its target audiences. To support this imagery, we further adopted the use of another circular symbolism – that of a pair of hands, encircled for its non-profit cancer counselling & support service – CanHOPE. This visual element represents the support which underscores the idea of warmth and care from the PCC team, empowering care giving. Together we tell the story of a healing journey that the PCC team stays alongside with its patients, regardless of rain or shine.
We have designed and produced key communications materials to showcase PCC’s value proposition, linking its overall care and medical expertise in the treatment of cancers. Brand execution included conceptualising and developing PCC’s corporate brochures, adapting them for regional marketing usage with localization of design and copy text, as well as developing abridged versions of flyers for local marketing and milestone events.
The Journey of the Brand
Together, we evolve the PCC brand over the past decades. From the significance of balloons whereby we use them to communicate the relief, joy and thankfulness in their road to recovery, to healing journeys,
The relief when patients learn they are better. The joy and thankfulness as they begin their journeys to recovery. A simple symbolism to communicate these emotions was chosen to communicate these highly emotional, positive moods without being an overkill. Using a bunch of brightly coloured balloons (also in round shapes) serve to trigger positive emotions of joy and hope for the PCC brand.
In terms of creative application, the balloons image is an alternative visual element with that of the encircled hands, depending on the communication needs to different groups of patients and care givers. The circular visuals both connote a complete, holistic experience with PCC.
The Job of Consistent Messaging
Applying visual elements of the sun, a pair of encircled hands and bright-coloured balloons becomes key in projecting a consistent image of PCC. Extending these three key visual elements, from PCC’s corporate brochure to marketing collaterals to a variety of outreach materials, serves to communicate the strength behind the joint forces of medical experts and nursing staff with caregivers and patients’ families.
In its entirety, the PCC brand persona reflects the hope, the warmth of care and joy – omnipresent in their medical and support framework. The patients’ journey with PCC is also intricately tied together in this way.
Our design solutions and management of PCC’s corporate identity allowed the brand’s unique selling proposition to shine through in spite of the complexity of their offerings; communications become more straightforward, and positive nuances point to a journey for hope. In the longer term, this manner of brand management helps potential clients find PCC at times when their lives are thrown off balance with the onset of cancer.
The Equity from Brand Messaging
Brand imagery used consistently over time is effective and ensures brand resilience. It works like supplements to help one stay stronger. In the business world, clear and compelling brand imagery deepens industry positioning against existing and new competition. This builds robust brand equity.
Brands with consistent brand messaging will easily find that appeal among their stakeholders, during both good and bad times. “The Cancer Warrior” mascot was developed with this communications objective in mind. In 2014, this mascot was the used for internal outreach and engagement communique. Its appeal cuts across several markets and internal stakeholders found value in using the mascot design for engagement, and brand values it stood for in many corporate collateral. The acceptance and spread of “The Cancer Warrior” mascot for PCC meant its brand values are robust and relevant to different markets over the past decade.
Stakeholder Engagement with use of Mascot
– Greeting Cards
– “Get Well” Cards
Corporate Folders & Collaterals
Goodie Bags & Giveaways